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Here is the Terms & Conditions

Terms & Conditions

Website Terms and Conditions of use

  • Thank you for visiting skywardsmilesmall.com (the "Website"). Please read these terms and conditions carefully before you start to use the Website. By accessing and using this Website, you indicate that you accept (unconditionally and irrevocably) these terms and conditions (the "Agreement"). If you do not agree to these terms and conditions, please refrain from using our Website and exit immediately.
  • You represent and warrant you possess the legal right and ability to enter into this Agreement and to use this Website in accordance with all terms and conditions herein.
  • You promise to us you are old enough to enter legally binding contracts through this Website and you know you will be responsible for all payments due to us for transactions made by you or another person using your login information.
  • You agree to use the Website only for personal, non-commercial use.
  • This Website is operated by Collinson Middle East (“Collinson”), a company incorporated and registered in Dubai, United Arab Emirates with company Licence number 16710 whose registered office address is Business Central Towers, Tower A 32nd Floor 3204A Dubai.
  • The information on this Website does not constitute financial advice or an offer for financial services or financial products. Should you wish to proceed with any transaction, you should obtain independent advice in relation to whether any financial service or financial product is appropriate for your needs or expectations.
  • Commentary and other materials posted on this Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to this Website, or by anyone who may be informed or act upon any of its contents.
  • This Website does not endorse or give any warranty in respect of any product offered by any Participating Brands nor is there any implied or actual offer made by this Website in respect of such products.
  • We take reasonable care and skill to ensure that the data provided on this Website is accurate and up to date. However, we give no warranty as to the accuracy of any information on this Website and do not accept liability for any resulting damage or loss.
  • DISCLAIMER OF WARRANTY
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND COVENANTS RELATING TO THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED IN THIS WEBSITE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT REPRESENTATION, WARRANTY OR COVENANT OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
  • LIMITATION OF LIABILITY
    IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING AMONG OTHER THINGS LOSS OF REVENUE OR PROFITS), PUNITIVE, OR EXEMPLARY, DAMAGES OF ANY KIND OR SUBJECT TO EQUITABLE OR INJUNCTIVE REMEDIES (WHETHER BASED ON BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE) ARISING OUT OF
    • ACCESS TO, OR USE OF THIS WEBSITE, OR DELAY OR INABILITY TO USE THIS WEBSITE, OR ANY INFORMATION CONTAINED IN THIS WEBSITE; OR,
    • THE AVAILABILITY AND UTILITY OF PRODUCTS AND SERVICES.
    NOTHING IN THIS LIMITATION OF LIABILITY SHALL EXCLUDE LIABILITIES NOT PERMITTED TO BE EXCLUDED BY APPLICABLE LAW.
  • The content of this Website is subject to change at any time. These changes are not required to be delivered as individual notifications to Website users. Website users should make regular visits to stay informed of any changes to the Website content or terms of use.
  • This Website may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites and we accept no responsibility for the content of any such third party links. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.
  • Collinson cannot be held responsible any unauthorized dealings with your Emirates Skywards Account of any kind.
  • As a condition of use of this Website, you agree to indemnify Emirates and Collinson against any and all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) that may occur in connection with the use of this Website.
  • Reasonable efforts are made to ensure that material is virus-free before being placed on this Website. However, in the unlikely event of any loss, disruption or damage caused by a computer virus, we cannot be held responsible for any loss, disruption or damage to your data or computer system that may occur whilst using material derived from this Website.
  • We aim to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the services provided on the Website without notice. Also, your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Website is unavailable at any time or period.
  • This Website is protected by copyright. The software is the exclusive property of Collinson and Collinson retain all rights, title and interest in and to the software throughout the world, including any modifications to and improvements to it.
  • All trademarks, copyright, database rights and other intellectual property rights in the content and materials included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations (as well as the organisation and lay out of the Website), and software are the property of Collinson or Emirates (as applicable), or their affiliates or content suppliers and are protected by international trademark copyright and database laws and treaties around the world. All such rights are reserved.
  • Emirates and Emirates Skywards, and any other product or trade names of Emirates referenced herein or connected to the same (whether existing now or created in the future) are service marks or registered service marks of Emirates. Collinson and any other product or trade names of Collinson referenced herein or connected to the same (whether existing now or created in the future) are service marks or registered service marks of Collinson. Other product and company names mentioned herein (or linked through this Website) may be the trademarks of their respective owners.
  • To the extent permissible by local law or regulation, these Website terms and conditions shall be governed by and construed in accordance with English law and Collinson and the Member submit to the non-exclusive jurisdiction of English courts to resolve any disputes that arise out of them.

Skywards Miles @mall Terms and Conditions

The earning of Skywards Miles through Skywards Miles @mall and the use of the Skywards Miles @mall Platform is subject to the following terms and conditions.

  1. Members are eligible to earn Skywards Miles for purchases made online via the Skywards Miles @mall Platform or instore with participating partner brands listed on Skywards Miles @mall (“Participating Brand(s)”). In order to earn Skywards Miles with instore Participating Brands Members must link the relevant credit or debit card via the Skywards Miles @mall Platform.
  2. The Skywards Miles @mall Platform is a third party website developed and powered by Collinson Middle East (Collinson), a company incorporated and registered in Dubai, United Arab Emirates with company Licence number 16710 whose registered office address is Business Central Towers, Tower A 32nd Floor 3204A Dubai.
  3. The earning of Skywards Miles via the Skywards Miles @mall Platform and the benefits associated with the Emirates Skywards Programme is managed by Emirates, a Dubai corporation established by Decree No. (2) of 1985 (as amended) and having its principal place of business at Emirates Group Headquarters, P.O. Box 686, Dubai, United Arab Emirates.
  4. Data Privacy
    • In connection with the Skywards Miles @mall Platform Emirates, Skywards and Collinson collect, use and disclose Member personal information in accordance with the Privacy Notice. The Privacy Notice contains information on what personal information is collected, how it is used and for what purposes. It also includes information about how Members can withdraw their consent where applicable and how Collinson and Emirates cooperate to manage the use of Members’ personal information.
    • Some functions of the Skywards Miles @mall Platform, and therefore the processing of personal information with respect to those functions, are managed by Collinson individually, while others are managed by Emirates. The Skywards Miles @mall Platform also has some functions, which are managed by Collinson on behalf of Emirates. You may find further details on who is responsible for your personal information in the above mentioned Privacy Notice.
  5. Cookies
    • The Skywards Miles @mall Platform uses cookies. A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate the Skywards Miles @mall Platform and the internet, and helps to provide better services to you and tailor certain content. For more information on how the Skywards Miles @mall Platform uses cookies and how to manage cookie settings, see the Skywards Miles @mall Cookie Policy.
  6. Use of the Skywards Miles @mall Platform
    • The contract for the use of the Skywards Miles @mall Platform, is between the Member and Collinson. Accordingly the Skywards Miles @mall Terms and Conditions shall apply to the use of the Skywards Miles @mall Platform. Emirates strongly recommends that the Member reads the terms and conditions before using the Skywards Miles @mall Platform. By utilising the Skywards Miles @mall Platform, the Member is agreeing to abide by the Skywards Miles @mall Terms and Conditions imposed by Collinson with respect to use of the Skywards Miles @mall Platform, including payment of all amounts when due and compliance with all rules and restrictions applicable to the use of the Platform.
  7. Participating in the Emirates Skywards Programme
    • The contract with respect to Members earning of Skywards Miles via the Skywards Miles @mall Platform and benefits associated with the Emirates Skywards Programme is between the Member and Emirates and shall be subject to the Emirates Skywards Programme Rules. All rules applicable to the earning of Skywards Miles under the Emirates Skywards Programme shall apply equally to Skywards Miles earned via the Skywards Miles @mall Platform.
  8. Online Purchases
    • To earn Skywards Miles for online purchases, Members must start their journey via Skywards Miles @mall on emirates.com or via the Emirates App.
    • Members can browse the Skywards Miles @mall Platform and find a Participating Brand they would like to purchase from. Then simply click on “Shop Now”.
    • Prior to visiting any Participating Brand website, Members will be prompted to login to their Emirates Skywards Membership Account using their Emirates Skywards Membership Account credentials on the Skywards Miles @mall Platform.
    • Skywards Miles will show in the My Account section on skywardsmilesmall.com as “Pending” within five (5) working days. Where pending Skywards Miles are not displayed after five (5) days, the Member can follow up by visiting the Help section on skywardsmilesmall.com and submitting the Enquire Now form.
    • Skywards Miles will be credited to the relevant Emirates Skywards Membership Account forty-five (45) days after purchase. The status as shown on the My Account section on skywardsmilesmall.com will then change to ‘Approved’.
    • Members are not eligible to earn Skywards Miles for purchases made directly via a Participating Brand website.
    • Members from any country can purchase Participating Brand products and earn Skywards Miles on purchases made via Skywards Miles @mall Platform. Shipping conditions and restrictions may apply.
    • When purchasing from any country, it is the Member’s responsibility to check the selected Participating Brand shipping conditions.
    • For any more questions, check out the FAQs.
  9. Instore Purchases
    • To earn Skywards Miles on instore purchases with Participating Brands, Members must first link their eligible payment card/s via the ‘Instore > My Cards’ section on Skywards Miles @mall Platform prior to shopping at Participating Brand outlets.
    • In order to earn Skywards Miles in any Skyward Miles @mall location (Eg. UK or US), a Member must link a payment card which is issued in that location; i.e. the payment card should be either issued in the UK or the US in order to earn Skywards Miles instore for that location.
    • There is no restriction on the number of payment cards that can be linked by a Member on the Skywards Miles @mall Platform.
    • Members will earn Skywards Miles at the Participating Brand outlet only when they complete a purchase instore using their linked card/s.
    • Members will not earn Skywards Miles where the relevant payment card is not linked via the Skywards Miles @mall Platform prior to purchase.
    • If a Member registers a payment card(s) on the Skywards Miles @mall Platform that has been previously registered with another loyalty programme platform for a similar purpose, this may exclude the same card collecting Skywards Miles, irrespective of whether or not the retailers appear on another Website.
  10. UK Instore Purchases
    • Members are eligible to earn Skywards Miles for purchases made in-store with Participating Partner Brand(s) when linking the relevant credit or debit card via the Skywards Miles @mall Platform.
    • Members will be able to earn only with UK issued credit and debit cards bearing the Visa, MasterCard, Maestro or Amex symbols. Skywards Miles cannot be earned on transactions made using any of the following payment cards:
      • Diners Club, Discover, JCB, Laser, proprietary cards;
      • Retailer store cards;
      • Apple Pay, Android Pay and Samsung Pay;
      • Wallet providers including PayPal and YoYo Wallet.
      Please note, customers will be able to register the excluded cards, but they will not be able to earn Skywards Miles as we will not track those cards.
    • Skywards Miles will show in the My Account section on skywardsmilesmall.com as “Pending” within ten (10) working days. Where pending Skywards Miles are not displayed after ten (10) days, the Member can follow up by visiting the Help section on skywardsmilesmall.com and submitting the Enquire Now form.
    • Skywards Miles will be credited to the relevant Emirates Skywards Membership Account forty-five (45) days after purchase. The status as shown on the My Account section on skywardsmilesmall.com will then change to ‘Approved’.
  11. US Instore Purchases
    • When completing a purchase in the US using a linked debit card, payment must be authorised using signature instead of using PIN.
    • Members will be able to earn only with US issued credit and debit cards bearing the Visa, MasterCard, or Amex symbols. The following payment cards issued by Visa®, Mastercard, and American Express cards are not eligible for registration and earning Skywards Miles: Visa, Mastercard, and American Express Corporate cards, Visa, Mastercard, and American Express Purchasing cards, non-reloadable prepaid cards, government-administered prepaid cards (including EBT cards), healthcare (including Health Savings Account (HSA) or Flexible Spending Account (FSA) or insurance prepaid cards, Visa Buxx, and Visa, Mastercard, and American Express-branded cards whose transactions are not processed through the Visa U.S.A. payment system, Mastercard payment system, and/or American Express payment system.
    • Please note, customers will be able to register the excluded cards, but they will not be able to earn Skywards Miles as we will not track those cards.
    • If you register a debit card, your transaction must be processed as a ‘credit’ (i.e., signature) transaction to make sure the transaction can be monitored. Do not use a Personal Identification Number (PIN) when paying for your purchases with your enrolled card if you want the transaction to be eligible for Skywards Miles.
    • Skywards Miles will show in the My Account section on skywardsmilesmall.com as “Pending” within seven (7) working days. Where pending Skywards Miles are not displayed after seven (7) days, the Member can follow up by visiting the Help section on skywardsmilesmall.com and submitting the Enquire Now form.
    • Skywards Miles will be credited to the relevant Emirates Skywards Membership Account forty-five (45) days after purchase. The status as shown on the My Account section on skywardsmilesmall.com will then change to ‘Approved’.
     

    Transaction Eligibility

    Not all transactions with your registered Visa, Mastercard and American Express card are tracked by Visa, Mastercard and American Express. You acknowledge that Visa, Mastercard, and American Express may be unable to monitor every transaction made with your enrolled Visa, Mastercard, or American Express card, including PIN-based purchases, purchases you initiate through identification technology that substitutes for a PIN, payments made through other payment methods (such as a digital wallet or a third party payment app, where you may choose your Visa, Mastercard, or American Express card as a funding source but you do not present your card directly to the merchant), payments of existing balances, balance transfers, or transactions that are not processed or submitted through the Visa U.S.A., Mastercard, and American Express payment systems, and that these transactions are not eligible.

    Transaction Monitoring

    By registering a payment card in connection with transaction monitoring, you authorize Collinson to share your payment card information with Mastercard, Visa and/or American Express so it knows you enrolled. You authorize Mastercard, Visa and/or American Express to monitor transactions on your registered card(s) to identify qualifying purchases in order to determine whether you have qualified for or earned an offer linked to your payment card, and for Mastercard, Visa and American Express to share such transaction details with Collinson to enable your card-linked offer(s) and target offers that may be of interest to you. You may opt-out of transaction monitoring on the payment card(s) you have registered at any time by clicking “Remove” against each card registered on the My Cards page of skywardsmilesmall.com.

  12. Missing Miles
    • Members can query and claim Missing Miles by visiting the Help section on Skywards Miles @mall and submitting the Enquire Now form.
    • Before submitting a Missing Miles claim, please consider the following, as they may impact the eligibility of your claim:
      • You must have logged into emirates.com with your Emirates Skywards membership details and accessed the partner brands site via skywardsmilesmall.com prior to making a purchase with the partner brands.
      • Purchases made directly via the partner brands’ site do not qualify to earn Skywards Miles.
      • Purchases are subject to the partner brands’ terms and conditions as outlined on the partner brands’ site, also referenced on the individual partner brands page within skywardsmilesmall.com.
      • It takes up to 5 days for online and 7-10 days for instore purchases from date of purchase for Miles to be displayed as ‘Pending’.
      • It takes up to 45 days from purchase date for Miles to be approved and credited to your Emirates Skywards membership account.
      • Some purchase items are ineligible for Miles earning, including cancellations/returns. Miles are calculated on sale price excluding GST, taxes and delivery.
  13. The purchase of goods or services from participating partner brands are subject to the partner brands terms and conditions of sale. If you have a complaint regarding the goods or services provided to you or regarding any delay or other delivery issue, this should be taken up with the partner brand directly.
  14. Members will earn up to 15 Skywards Miles for every GBP 1 and up to 12 Skywards Miles for every USD 1 spent at Participating Brands via the Skywards Miles @mall Platform.
  15. The Skywards Miles earn rate and the rules associated with the earning of Skywards Miles via Skywards Miles @mall are subject to change at any time. The Skywards Miles earn rate will be dynamic subject to the conditions of offer at the time of purchase.
  16. Members will only be able to use a credit or debit card to complete purchases via the Skywards Miles @mall partnership. Cash payments are not allowed.
  17. Members will earn Skywards Miles on all eligible purchases, where payment has been received in full and goods have not been returned.
  18. Skywards Miles will be awarded based on the amount spent, excluding government taxes, handling fees and shipping charges.
  19. Skywards Miles are not earned on purchases where payment is settled in full or part with gift vouchers, which for avoidance of doubt, includes gift cards, gift certificates, or any other similar cash equivalents.
  20. Skywards Skysurfers are not eligible to participate in the partnership due to age restrictions. My Family and Business Rewards membership accounts are not eligible to earn Skywards Miles through Skywards Miles @mall.
  21. Skywards Miles will be credited to the Member’s Emirates Skywards Membership Account, approximately forty (45) days after purchase. Skywards Miles awarded for food and beverage purchases are generally credited after five (5) days.
  22. Skywards Miles will be awarded only for the participating partner brands featured on the Skywards Miles @mall Platform at the time of the purchase. Members are not eligible to claim Skywards Miles for Participating Brands added after the purchase was made.
  23. Where Skywards Miles have been credited to an Emirates Skywards Membership Account and the goods/services purchased are thereafter returned by the member, Emirates reserves the right to reverse any such Skywards Miles credited.
  24. Where Skywards Miles have been credited to a Membership Account erroneously, Emirates reserves the right to reverse any such Skywards Miles incorrectly credited.
  25. Any failure to comply with the Skywards Miles @mall Terms and Conditions, any breach of the Skywards Programme Rules including any fraud or abuse relating to the accrual of Skywards Miles (suspected or detected), or any misrepresentation of any information furnished to Collinson or its affiliates by a Member, or anyone acting on behalf of a Member, may result in termination or suspension of the Member’s participation in Skywards Miles @mall and cancellation or suspension of the Member’s Emirates Skywards Membership Account and/or forfeiture or reversal of accrued Skywards Miles.
  26. These Skywards Miles @mall Terms and Conditions may be modified from time to time, with or without notice and a Member’s continued participation in Skywards Miles @mall after such modification shall be deemed to be acceptance of any such modification. It is the Member’s responsibility to check the Terms and Conditions section of the Skywards Miles @mall Platform regularly to determine whether this Agreement has been modified. If a Member does not agree to any modification of this Agreement, the Member must immediately cease participation in Skywards Miles @mall.
  27. All questions or disputes regarding the Service must be submitted in writing within 90 days of the qualifying transaction, to Collinson at Business Central Towers, Tower A 32nd Floor 3204A Dubai.. Any such disputes shall be resolved by Collinson at its sole discretion.
  28. Emirates Skywards Programme Rules apply.
  29. To the extent permissible by local law or regulation, these Skywards Miles @mall Terms and Conditions shall be governed by and construed in accordance with English law and Emirates, Collinson and the Member submit to the non-exclusive jurisdiction of English courts to resolve any disputes that arise out of such terms and conditions.
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