Help

No, you will not spend any more by using our skywardsmilesmall.com – and you’ll get the benefit of earning Skywards Miles. It’s the same price as shopping directly with the partner brands, so you won’t miss out on any of their special offers. By using skywardsmilesmall.com/earn you can earn Skywards Miles on every qualifying purchase.

No. Members will only earn Skywards Miles once logged in and begin their online shopping journey via skywardsmilesmall.com.

Yes, you will still earn Skywards Miles when you shop via skywardsmilesmall.com, but we would advise that you don’t purchase any items that you have previously saved to your cart – this could affect receiving your Skywards Miles. It’s best to start your shopping directly from skywardsmilesmall.com.

• It takes up to 5 working days for a purchase to display as ‘Pending’.
• It may be that the web browser used at the time of purchase had cookies disabled or you may have not accepted the cookies during your purchase journey. Cookies allow us to track your purchase - without them there’s no way for the system to allocate Skywards Miles to your Account. Read more about cookies.

If you’d like some help figuring out what’s happened, please contact us.

Here are some best practice guidelines:

• Make sure you sign into your Emirates Skywards membership account before clicking on the ‘Shop Now’ button in the skywardsmilesmall.com.
• Complete your purchase online, all in one session.
• If you decide after check out that you want to purchase something else, close the partner brands site window and start the process again, starting from skywardsmilesmall.com.
• Don't retrieve previously saved items in your shopping cart; start completely from skywardsmilesmall.com.
• Don’t click on another banner or website promoting the partner brands before you complete your transaction. If you must visit another site before completing your purchase, please use a different browser to do so. Interrupting the browser session that started from skywardsmilesmall.com can affect tracking.
• Don't use "refer a friend" programs, again this changes the referrer.
• Telephoning the partner brands to complete or modify your order will likely override the Skywards Miles @Mall - Earn tracking (and therefore you will not earn Skywards Miles).
• Some internet security and ad blocking software programs prevent the special tracking codes we need to track your purchases, please disable your program before using skywardsmilesmall.com.
• Don’t use a voucher code which isn’t displayed on skywardsmilesmall.com at the time of your purchase.
• Don’t switch to another country’s link within the partner brand’s site for making a purchase as most partner brand would not track the purchase if the country’s domain has changed.

Skywards Miles can be cancelled for a number of reasons. The most common are:

• You have returned the products you purchased to the partner brands
• Your transaction didn’t meet the partner brands’ Purchase Conditions
• Your payment failed or you didn't meet the requirements of the partner brand's credit check
• Your last click with the partner brand didn't come from Skywards Miles @Mall - Earn
• If a Voucher code is used that is not listed on the Skywards Miles @Mall - Earn, no Skywards Miles will be earned

• When you buy something from a partner brand, the transaction will appear in your Skywards Miles @Mall - Earn ’My Purchases’ section as ’Pending’ within 5 working days.
• We'll confirm the transaction with the partner brands before updating the transaction status to 'Approved'. Most purchases will be approved within 45 days, but some partner brands may take up to 120 days. Policies, contracts and subscriptions may take longer, and are subject to the partner brands Terms & Conditions. Skywards Miles awarded for food and beverage purchases are generally credited after five (5) days.
• Once ‘Approved’ Skywards Miles will be posted to your Emirates Skywards membership account within 24 hours.

If you need some help claiming missing Skywards Miles please contact us.

The Skywards Miles site will clearly outline how many Skywards Miles you'll earn for purchases with participating partner brands. In most cases, this will be expressed as a number of Skywards Miles earned per £1/ $1 spent at the partner brands.

• For example, if the partner brand is offering 2 Skywards Miles per £1/ $1 spent, and your transaction total is £50/ $50 (excluding any GST, taxes and delivery) you can expect to receive 100 Skywards Miles.
• In another example, you may not earn Skywards Miles per £1/ $1 spent, but rather a certain number of Skywards Miles for a single purchase/subscription, or by registering for a service with that partner brand. In this instance, you'll receive Skywards Miles for that one action, but not for subsequent actions or purchases on that partner brand’s site.

Skywards Miles are not earned on shipping, handling, tax, or the purchase and/or use of gift vouchers, which for avoidance of doubt, includes gift cards, gift certificates, or any other similar cash equivalents such as store credits offered by the partner brands.

Yes. You can see all your transactions whether they are ‘Pending’, ‘Approved’ or ‘Cancelled’ under ‘My Purchases’ on skywardsmilesmall.com/earn. Your Skywards Miles balance will be updated on your Emirates Skywards membership account for ‘Approved’ transactions.

Members can check their Emirates Skywards Miles statement. If Miles are not credited, they can check their ‘My Purchases’ section on skywardsmilesmall.com to see the status of their transaction.

It’s the partner brands who decide the level of Skywards Miles given for shopping with them. Be sure to check out how many Skywards Miles the partner brands offer before completing your purchase. You may also use the Calculate Miles feature available on each partner brand page which will provide you with an estimation of the number of Miles you may earn on your purchase.

Earn rates can fluctuate, and some partner brands may offer bonus Miles occasionally. The current earning rate is always displayed on skywardsmilesmall.com so remember to look at the current rate to know how many Skywards Miles you’ll earn.

We're constantly adding and looking for new partner brands, so if you know of a great online service or shop that you'd like to see added to our growing list, please let us know.

Yes, all Skywards Members can shop from any of the online partner brands. If overseas shipping is required, members should check that shipping to their preferred country is possible before completing their purchase.

We currently offer thousands of brands across 5 markets, as the partnership continues to grow, more markets will be added.

You can cancel purchases and get a refund in the usual way that you would do directly with the partner brands, subject to the partner brands’ terms and conditions. However, you will not earn Skywards Miles for any cancelled or refunded orders. If you cancel a purchase after Skywards Miles have been posted to your Emirates Skywards membership account, we reserve the right to deduct such Skywards Miles from your account.

No, there is no difference in the refund and return policies.

No, if a member chooses to return their purchase, Miles will not be awarded.

No sensitive or identifiable personal information is shared. The partner brand is only able to tell that the member has visited their site via Skywards Miles @Mall - Earn.

No information is shared with the partner brands.

Skywards Miles @Mall - Earn will not share any personal information about you with our online or instore partner brands. Please note though that when you click a ‘Shop Now’ link to a partner brand, you will leave the Skywards Miles @Mall - Earn completely and be subject to that partner brand’s Terms & Conditions. If you share your details with a partner brand, they may contact you.

You may review and update the personal information you provide by logging in in to your Emirates Skywards membership account.

We have over 2,800 partner brands on the site covering a vast range of shopping categories and we’re always adding more.

Click here to access My Account on emirates.com. Alternatively, you can access the Help section for general FAQs and support.

From time to time partner brands may decide they no longer wish to participate in the Skywards Miles @Mall - Earn and offer Skywards Miles for purchases. When this happens, we thank them for participating and remove them from our listings.

You can redeem Skywards Miles for Gift Cards by clicking on the ‘Spend Miles’ button on the home page of this site or click here.